| Overall Rating (Based on 1082 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On September 22, 2016
Leaving from the hotel to the airport was easy. Getting from the airport back to the hotel was not so easy. I called to let them know I was there but after 45 minutes I did not see the shuttle. I called again and was told the shuttle was there and I missed it. No way it was there and I missed it; I suspect the shuttle never stopped in the pick up zone for just one person (me). Book2park response: Thank you for the time spent on writing your review and letting us know how your experience was. We have communicated with the Doubletree's upper management to ensure that their shuttle is always provided in time and avoid this from happening again.
Posted On September 13, 2016
Going to the airport was a smooth and timely ride. I allowed myself enough time for transportation prior to my departure time, the nice gentleman helped me load and unload my luggage onto the van. However the ride back was frustrating! I came to the pickup at 2H curbside outside of dulles airport at approx 4:32pm. I then called the Doubletree Hotel to inquire about if I missed the van, she said no that the Van should be there soon, after waiting for 15 mins I called back to inquire again and was then told that I supposedly missed the van and the next one would arrive by 5:10 since they were leaving the hotel at 5pm. I was very bummed, but had no choice but to wait. 5:10pm rolled around, no bus. 5:15pm rolled around. No bus. 5:20pm no bus. 5:30pm no bus!! By this time I was frustrated being that I was told a specific time and I had watched many other hotel vans come and pick up passengers at least 2x within the hour. I called Doubletree again, and all they could tell me was the bus will be there soon without an apology issued. Alas 5:35pm rolled around and the bus came. I was mad because I just returned back to the States from an 8 hour flight and I wanted to go home and sleep as well as I was promised a certain time! I will never park at the Doubletree Hotel again, I will def go with the Marriott or something closer and more reliable next time! Book2park response: Thank you for the time spent on writing your review. We have communicated with the Doubletree's upper management to avoid this from happening again.
