| Overall Rating (Based on 1081 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On April 13, 2019
Drop off went fine. However when I returned and called for the shuttle, was told I would have to wait 20-30 minutes for the shuttle. And then after waiting 35+ minutes, the shuttle still didn't show up and when I called the hotel they said the shuttle was at the hotel (not the airport where it was supposed to be) so it would be another 30 minutes. After complaining about the extensive wait, they then said they would pay for a taxi ride to the hotel to remedy the situation. In the end it was not worth the money saved compared to other locations given the extensive delay when trying to get home after a 10 hour flight.
Posted On August 07, 2018
Dropping the car off and parking at the Hotel was really easy and quick. And luckily The Shuttle service was still waiting at the Hotel when I arrived, which was great as I didn't have to wait around in the heat. Coming back - This time around the Airport pick up times were very good, as I only waited about 20 minutes. The driver was competent and drop me back at the Hotel in good time, to allow me to continue on my journey. The overall cost of parking at the hotel, is still cheaper than leaving using the airport parking.
Posted On July 03, 2018
We parked at the DoubleTree by Hilton Dulles Airport and experience unfortunately ruined by the one hour wait we had on the return pick up at the airport. We had just flown 12 hours and called the hotel to let them know we needed a ride back to the hotel. I was told that the driver would be there in 15 minutes. 30 minutes later we called again and was told he would be there in 10 minutes. Close to another 30 min later we called again and was told her was going to be there any minute. Apparently he was picking up someone at the mall and they forgot their bag there and he had to go back. There is only one shuttle and if it gets tied up then you have to wait. We saw other hotel shuttles come and go at lease 4-5 times before we saw ours once. Would not use again. Very inconvenient!
