DoubleTree by Hilton Dulles Airport

DoubleTree by Hilton Dulles Airport

21611 Atlantic Blvd. , Sterling, VA 20166, US
4.7 1107 Reviews

Customer Reviews (27)

Overall Rating
(Based on 1107 reviews)
4.7
Shuttle Speed 4.6
Attendant Service 4.7
Lot Condition 4.8
Ease to find 4.7
Adherence to Cost 4.8
Adherence to Schedule 4.6
5 Star
85%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
1%

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Reviews(27)

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Everything was good, easy to make the reservation, paperwork very understandable. Unfortunately when we returned (on a very hot and humid day after a 9+ hour flight) and called to say we were ready for pickup, no one at the desk told us that they were using a van from a different hotel. So we were obviously not looking for the right van. Finally after one hour and on the third phone call we were told to look for the correct van. By this time we were very warm and very tired. Other than that every was good.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

We waited a long time for a shuttle to take us from the airport to the car. I finally had to call the operator to confirm the shuttle was running. Other than that, the service was fine.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Overall the convenience was good however the desk clerk do something that he did not have to do that could have caused me to miss me fly. I believe his name was Hausen or something like that.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Great price. Easy on the way out. However, coming back I was told to call after I received my baggage. I called over ten times and waited for 50 minutes for a shuttle that was supposed to run every 30 minutes. Phone was NEVER answered.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Overall service is good. But I was waiting more than 45 minutes to return shuttle. I called three times to hotel. answer was " It will be there few minutes"

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

This service is easy and inexpensive to use. However if you need help with your bags, choose another hotel. We wont use again. This is the second time using the service and BOTH times, on the return trip, my husband had to put our bags in the van. I think it was the same driver on both return trips. He did help others behind us, but not us.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

This was the 7th time we used double tree parking. All the rest were great. This time we had to wait a hour to get picked up, driver was rude, didn`t take us to our car, had to carry bags pretty far. Oh well, one bad apple. We`ll be back.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Really pleased with the drop off and shuttle TO the airport. Left quickly, driver friendly. When I arrived back at Dulles (IAD) a week later, I called the hotel (like was on the info sheet) at 6:30 pm. I was told the driver would be leaving in 5 min and would be there 20 min later. 45 minutes later I hadn't seen anybody from the doubletree and called back. I was then told it would be 10 min. 15 min later (I'd been waiting an HOUR) they showed up. No explanation or apology. The rating below if for the return trip[

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

Book2park�s service was great, lots of options offered. We chose the lowest price - $5.50 per day - and got lackadaisical delivery service: 1/2 hr late on pickup, 20 mins late on delivery. We had time so our trip was not affected but I found it hard to tip the guy.

DoubleTree by Hilton Dulles Airport

   Verified Customer

Posted On

The Hilton Double Tree is a tad far from the airport , so with a minimal price difference between it and others that are closer, I would choose a closer one next time. And the staff were helpful but not especially friendly. Also, the shuttle returning to the airport never came. I called as instructed to tell them I was there and needed to be picked up. They said it would be about 20 min, as the van had just dropped some guests off and had already started back to the hotel. 45 min later, it still hadn't arrived. There was one other guest waiting, so we ended up sharing and Uber. Over all, I would definitely use the Book2Park site again, but I'm going to avoid this hotel next time.


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