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The customer service representative at the DoubleTree hotel were very professional and helpful at drop off and pick. During pick up, I ran into a little bit of problem of starting my car, the shuttle driver on duty went extra mile to help and Ahsan, the CSR at the counter also did what he could to help and the end his help paid of. I'm grateful to those mentioned. I will like to park at DT hotel and also encourage friends to also give a try.
Great service and a better alternative to airport parking. Had a little bit of trouble with shuttle delays in both directions, but the Dulles traffic was quite intense upon arrival. Advertised every 30 min, we waited about 45 min both times. Hotel was prepared to call an uber if delays got worse.
Everything went easy and according to plan on the parking and shuttle to the airport. We did have an issue with the shuttle on the return to the parking lot (major delay), due to a medical emergency. However, the hotel was kind and paid for the taxi ride back. Would recommend.
This is the fourth time I have used the Doubletree and have been completely satisfied each and every time. My average wait for a shuttle at the airport has been less than 10 minutes. I plan to use them whenever I fly out of Dulles International Airport. Great job!
Super easy to reserve spot on Book2park website for airport parking at participating hotels. We selected the DoubleTree again even though it is 15 to 20 minutes from the airport, as the hotel front desk staff and the courtesy shuttle driver were most helpful. All went very smoothly. Only caveat is to know the shuttle picks up at Shuttle spot 2H (not 2A which is where the most visible hotel shuttle pick-ups point to.) The driver had indeed indicated this difference, but after a 2 plus weeks long trip, we could not remember. Luckily, a call to the hotel provided clarification.
Overall a good experience.
Ease of parking, and courteous hotel staff made this experience excellent. I certainly recommend this facility.
We had a wonderful experience with Book2Park.com. Easy to schedule, easy to pay, shuttle was prompt when we arrived at the hotel. Shuttle was waiting for us at the airport after I called for them. The driver(s) of the shuttle were very nice and helpful. We'll definitely use Book2Park again.
Shuttle was punctual on pick-up from hotel and at the airport. Minimal wait time at the airport. Driver was courteous and earned his tip. To future customers; Tip the shuttle drivers!!! (minimum of $2 per bag handled) It would be nice not to be in the tipping minority at airport and hotel drop-off for once.
Thank you for keeping our car safe. It was a smooth process for everything.