| Overall Rating (Based on 1082 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On September 13, 2016
Going to the airport was a smooth and timely ride. I allowed myself enough time for transportation prior to my departure time, the nice gentleman helped me load and unload my luggage onto the van. However the ride back was frustrating! I came to the pickup at 2H curbside outside of dulles airport at approx 4:32pm. I then called the Doubletree Hotel to inquire about if I missed the van, she said no that the Van should be there soon, after waiting for 15 mins I called back to inquire again and was then told that I supposedly missed the van and the next one would arrive by 5:10 since they were leaving the hotel at 5pm. I was very bummed, but had no choice but to wait. 5:10pm rolled around, no bus. 5:15pm rolled around. No bus. 5:20pm no bus. 5:30pm no bus!! By this time I was frustrated being that I was told a specific time and I had watched many other hotel vans come and pick up passengers at least 2x within the hour. I called Doubletree again, and all they could tell me was the bus will be there soon without an apology issued. Alas 5:35pm rolled around and the bus came. I was mad because I just returned back to the States from an 8 hour flight and I wanted to go home and sleep as well as I was promised a certain time! I will never park at the Doubletree Hotel again, I will def go with the Marriott or something closer and more reliable next time! Book2park response: Thank you for the time spent on writing your review. We have communicated with the Doubletree's upper management to avoid this from happening again.
Posted On August 31, 2016
There was an unusually long wait time to be picked-up at the airport, 45 plus minutes. This was the first time this has happened using this parking location. Because of this I still would use it again. Mangement Response: We truly apologize for the inconvenience you experienced. We will talk to their upper management to ensure the shuttle times are provided on time.
Posted On March 22, 2016
This was overall a great experience: it was quick and easy, and saved a lot of money. The hotel made the process very simple, we just parked in the back, kept our keys, and got right onto the shuttle. The only problem was that the shuttle back from the airport was running late, and we waited about 20 minutes outside in the cold.
Posted On January 01, 2016
Booked 3 times already and general satisfied with service. It's not very close to airport but only 15 min to take a shuttle.I have no problem with parking lot or check-in - check-out service I wish the shuttle come more offer usually for pick up from airport.
