| Overall Rating (Based on 352 reviews) |
4.7 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.5 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.7 |
Posted On July 31, 2019
From entering the aloft hotel to use the shuttle I had such s great experience. The location was very easy to access. The man at the concierge desk was very friendly and welcoming. It only got better upon meeting the shuttle attendant , Melvin. It was 4:30 am and Melvin was extremely pleasant , had an infectious happy attitude. I had immediate thoughts it was nothing like I experienced , let alone it was 4:30 in the am. Before leaving the shuttle Melvin odder our his cards for shuttle pick up which made pick up from the airport extremely easy. Upon arrival I called the number Melvin immediately picked up and was at the airport and yet again extremely pleasant. The service was great. I have used many book 2 park places and this service had exceeded any. I would highly recommend using their parking service.
Posted On July 24, 2019
Staff at ALoft was extremely kid. When my daughter arrived with her family to meet me the 6 year old had an upset stomach and the girl at the desk went on a search for room temp ginger ale for us and when she could only find cold she did not want to take my money but I insisted. And very timely pick-up when we called about 10 minutes! Definitely will use this hotel again!!
