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I gave it a rating of 2 because once I got there I was informed that they no longer had the shuttle service to the airport and I had to get an uber or lyft. I was having difficulty and then I asked for cab numbers in which I was given 2 and they didn't have enough drivers. I also didn't know that I couldn't buy more than one groupon special for the length of my stay. So, I brought 4 thinking I could use them for each day and found out that I can only use 1. I would like to get a refund for the other 3. I think I winded up paying more than I would have if I would have just parked at the airport. The customer service at the hotel was good its just the service that wasn't.
This location did not have a shuttle. We had to catch at Uber to and from the parking location.
Worked well. Had to take uber from lot to BWI, and pickup took some time upon arrival, but if you need 15-20 mins to get bags or something wouldn't be a bother.
Everything went as expected. Staff was courteous, shuttle was on time. Competitive price. I would use it again.
The process and rates were excellent. Got back and all was well with my car. However, there were some pretty seeded characters that frequent that hotel. A Some seem to be nefarious in nature. A pop up check on things may be necessary.
Everyone was polite and friendly. I didnï¿½t have any worries with my parking experience.
Smooth and seamless shuttle service. Way better than fighting airport traffic to park. Landed at 5am was picked up 5 minutes after i called.
Overall parking was okay. If they have different pickup times for "Cruise days" That should be posted somewhere. We ended up waiting just under 1 hour and 20 minutes at the airport waiting for the shuttle to arrive. I called the hotel several times and was told that the hours are different due to "Cruise day". I have parked in other lots and have never had this issue. Will not park at this location again. Thanks
Great service from the time I walked in from drop off to pick up. I would recommend this hotel. Great price.
The Hotel Staff were super professional and provided great customer service. The parking was Great!