| Overall Rating (Based on 1082 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On March 11, 2015
We did not know where to pick up the shuttle at Dulles. They dropped us off at one location and picked us up at another location. We waited for over 50 minutes at the location that they dropped us off at only to find out that was the wrong location.
Posted On February 16, 2015
Doubletree Hotel near Dulles Check in was fine, the shuttle was on time. When we returned to Dulles, we were told the shuttle would be there in 15 mins, and regularly came to the terminal every 30 minutes. It did not. The temperature was around 5degrees with the wind and we had to wait an hour. Luckily we went back inside, but we were upset we had to wait so long in the cold. All the other hotels shuttles came by at least 4 times before ours showed up. Fail.
Posted On September 25, 2014
No problem with the parking lot or finding the hotel. I did have difficulty finding the shuttle stop at the airport coming home. Front desk staff need to tell users to go to the first shuttle stop all the way at the end of the #2 row. They just kept telling me, "I'm sorry you can't find it. Keep looking". I was tired and not getting anywhere with their lack of assistance. That was frustrating!!!
