| Overall Rating (Based on 234 reviews) |
4.7 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.9 |
| Lot Condition | 4.8 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.7 |
Posted On November 29, 2017
Using book2park was a super excellent choice for us, as well as a first time user experience. The entire transaction was flawless from start to finish. The only 'issue' is that the address of the hotel - the BACK of the hotel faces Jefferson Davis Hwy, so the actual FRONT of the hotel is on a different street. For some reason, our Garmin GPS said we still had almost 2 miles to go, but in reality-we were at the Westin Crystal City, just had to make 2 quick right turns and then the hotel was on the right. Everyone at the hotel could not have been nicer or more helpful-so refreshing to have happy employees at 05:30am, wonderful old fashioned customer service. Will definitely use again. Super Excellent! So glad I did my homework and found book2park, rather than hiring a shuttle from our house. Thank you book2park, you have a new customer and I will certainly spread the word how great you are!
Posted On November 25, 2017
My second time using this service and it is an excellent deal and the parking was uneventful and stress free!! I would recommend this service especially since its less expensive than parking at the airport even the economy lot and most importantly, its a covered and secure garage. The hotel staff isn�t super friendly but maybe because not a guest of the actual hotel but for the price everything else is good.
Posted On November 09, 2017
The ease of parking at the Westin was great. Lots of available parking and well lit as an underground parking garage. Hotel location was confusing, my GPS was unable to find it. However, once there the shuttle to and from the airport was short, safe and timely. Both drivers were courteous, chivalrous and very knowledgeable of the airport/airlines. I felt the front desk was a little cold with no greeting and in his response. He never looked up to address me; it was as if I was bothering him. Of course, I looked pass this and will gave him the benefit of the doubt, this time. Poor customer service does and will impact my decision to return. With that said, the overall experience was positive and I would park there again. Again, the cost and ease of parking was great.
