| Overall Rating (Based on 234 reviews) |
4.7 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.9 |
| Lot Condition | 4.8 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.7 |
Posted On September 09, 2023
All went well. They have great customer service from the front desk to the shuttle personnel. Google Map GPS directed us in the wrong direction. Fortunately, we were familiar with the area. It's located parallel to Route 1 in Crystal City.
Posted On October 18, 2022
Negative 1 rating because the driver at 4AM (10/13/22) dropped us off at the beginning of the terminal, rather than at the end where American Airlines was located. Driver knew we were AA, yet, he dropped us off early. I hated that. I felt cheated. Lesson learned, I will make sure to ask to be dropped off at the actual location. SMH. (Also, driver didn't leave the hotel until closer to 4:50AM, rather than 4:30AM. Future travelers, beware) Remaining 4 ratings were everything else. From the covered driving garage (below the hotel), the front desk male check-in/-out, and finally the simple and fast pick up at door #4, we would come back again, and again, and again.
Posted On May 07, 2018
The hotel was relatively easy to find. The garage was a plus and the elevator is on the middle and way tho get to. The staff at the hotel is nice. My only issue was the shuttle speed. We got on the shuttle right around the scheduled time to DCA. However, we waited around 45min for the shuttle. We called the hotel and they said he had already left. The note on the reservation should say note average shuttle from hotel is top of the hour and at DCA it's on the half. With a toddler it was a tough wait.
Posted On October 13, 2017
Most things worked as advertised. Parking garage was well lit but is very difficult to exit due to cars parking on up ramps. I realize the cars are parked in designated parking spots but if they are full size vehicles it makes it very difficult to pass by them. Seemed several other hotel shuttles came by a couple times before the Westin shuttle came by once but total time waiting was about 30 minutes as advertised.
