| Overall Rating (Based on 348 reviews) |
4.7 |
| Shuttle Speed | 4.7 |
| Attendant Service | 4.7 |
| Lot Condition | 4.8 |
| Ease to find | 4.5 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.7 |
Posted On April 17, 2024
This experience with Aloft Baltimore was the best I've ever had with at least 15 or so other parking/hotel shuttle services. Not only were they prompt for a 4:30 AM departure, but more efficient for the return pick up. I called the designated telephone number and was put directly in touch with the driver, and not the receptionist at the front desk. When the driver requested my pickup location once I arrived outside, I had to call him back as I was still inside the airport. Anticipating that I would call him back shortly to give him my location (rather than meet at a specific location that may require you to walk a distance) the driver was already enroute to the airport. After giving the driver my exact number location, less than a minute wait, here comes my shuttle driver. BEST SERVICE EVER. My vehicle as I left it. Compare that to the more than 1 hour wait for the Westin Hotel back in January. A no-brainer for my next flight from BWI.
Posted On April 06, 2024
It was quick and painless. The shuttle service loaded our bags and got us to the airport quickly and then unloaded them. When we returned I called them to let them know and they were there within 10 minutes. One of the best hotels I've dealt with on my travels.
Posted On March 26, 2024
When you arrive you call the shuttle to request a ride. However, they only leave the hotel on the hour and half hour. Since I didn't know this I was standing out in 30� cold for 25 minutes waiting after my call. Now I know not to go outside too early. Otherwise, the service, parking etc are great!
Posted On February 05, 2024
I have parked now three times at the Aloft through Book2Park. It is such a great experience that I don't even think to ask my daughters to drop me off at the airport instead. It's just so convenient that I'd rather park my car there than inconvenience them. BUT please DON'T try it because I want there to be spots available for me when I need them.
