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|Adherence to Cost|
|Adherence to Schedule|
Easy on line scheduling. The shuttle was on time.
Everything went well. I'm very relieved and satisfied with their service for parking and shuttle pick up.
Reasonable rate, location and safety were very good.
Excellent price and services.
Good service at the hotel help desk, quick, convenient and affordable. Cheaper than other parking lots around.
It was perfect....until the return. I waited 50 minutes to be picked up. The hotel is less than 10 minutes away. I was told several times that the driver was 5 minutes away. However, I would use them again.
My husband and travel out of BWI often and always park at the Doubletree. This time we had a little bit of a twist. We made reservations for 12/10-17 but unfortunately we had a medical emergency that made us extend our trip for 8 more days. We went on the Book2park website and easily found where we could extend our reservation. When we got in last night (10:30pm) I called the hotel and before I got the hotel operator on the phone there was the shuttle bus waiting curbside, like he was just waiting for us! I told him he was my Christmas Angel.
Everything about the service was perfect.
Overall it was a very good experience parking at the Doubletree Hilton hotel. I saved some money because itï¿½s cheaper than the airport parking lots. I also received a fresh chocolate chip cookie from the desk when I signed in. On my return I called for the shuttle and had to wait 15 minutes outside. That was not bad and retrieving my car from the lot was easy. I will do it again.
Great customer service. I got to and from the airport on time.