| Overall Rating (Based on 578 reviews) |
4.6 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.5 |
| Ease to find | 4.6 |
| Adherence to Cost | 4.8 |
| Adherence to Schedule | 4.6 |
Posted On March 02, 2020
It was easy to make a reservation online, easy to get to the venue and have the shuttle take you to the airport, but this is where it stops being easy. Getting picked up from the airport was a nightmare. I called and waited over 30 minutes, then I called again to inquire about where the shuttle was and I was told he already left. I had to take a taxi to get my car. Very poor service from airport to hotel.
Posted On February 12, 2019
The staff at comfort inn were so friendly. The airport shuttle runs every 30 mins, I arrived at 10:34 and missed the shuttle, the front desk checked with the shuttle driver and found out nobody was waiting for the 11 shuttle, so they drove me to the airport directly, how awesome is that! When I returned, I gave the front desk a call and was instructed to wait at the IAD departure door 6 at 7:15 am, I got there 7:14 and caught the shuttle, everything was smooth and easy
Posted On September 20, 2016
Check in and getting to the airport was easy and fine. When we landed (instructions were to call to be picked up at the airport when we returned) we started calling the hotel to schedule our pickup and the phone would just ring and ring. We spent an hour trying to get in touch with the hotel (including calling corporate and having them call the hotel and having them send an administrative email that went to all managers) before giving up and paying for a taxi to get back to the car. So not only were we getting home an hour later than planned, we had to pay for a taxi to get our car when that was supposed to be included in our cost we paid (the entire reason we used your service) Book2park response: Thank you for the time spent on writing your review and letting us know how your experience was. We will be communicating with the Comfort inn's upper management to ensure that their shuttle is always provided in time and avoid this from happening again.
