| Overall Rating (Based on 60 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.7 |
| Ease to find | 4.7 |
| Adherence to Cost | 4.9 |
| Adherence to Schedule | 4.6 |
Posted On July 19, 2020
I highly recommend this parking lot for its exceptional customer service. To leave my car was a breeze; I drove up, handed over the keys, they helped with my luggage, the shuttle was there and I was quickly taken to the airport. On my return, my flight had been changed to arriving at close to midnight and Omni closes at midnight. Omni called me that morning to tell me what to do to ensure I would be able to get my car. I arrived after the last shuttle had made its run, so the manager arranged to pick me up. He picked me up at the airport, drove me to Omni and my car was ready for me. All I had to do was get in it and go. Thank you Omni!
Posted On June 12, 2019
Once again, not enough seats on the shuttle. They know when people are returning why can't they schedule the shuttle pickups to handle the loads? Other than waiting for second shuttle at kiosk #12 the car was clean and drivers BOTH ways were excellent. I do like Omni, I just wish they scheduled the pickups at MCO better than they do.
Posted On April 08, 2019
Called Omni several times upon our arrival and there was no answer. We texted and did not receive a return text. Didn't know if it was A or B transportation area. Only saving grace was our driver, Rocco. He was informative, helpful and polite. Charles Miele
Posted On November 24, 2018
Excellent customer service by staff and lot attendants. I had left a large bag of garbage in the trunk of my car which I forgot to place in the dumpster at home prior to leaving for the airport. I remembered the garbage bag in the middle of my flight several hours later. I called Omni upon arrival at midnight. The young lady who answered the phone was very understanding and helpful. I did not get her name, but she was super nice! She had one of the lot attendants, Eyad retrieve the trash from my car. When I returned I left an extra tip for him. This was above and beyond and all done in a very friendly manner. I have been using Omni at least once a month for the past several months. At times the lot attendants are a bit short handed, but they are always very polite and professional. You cannot beat the customer service provided by the entire Omni staff. The entire operation is very organized and well run.
Posted On November 08, 2018
I was skeptical because it was so affordable and because I've never paid some now and some later, but it couldn't have been any smoother! I'm not a fan of printing out the paperwork I did and then them not using it, but that's small. Service was fast, friendly and exactly how promised.
Posted On November 01, 2018
Omni Parking was great! We checked in outside, and the shuttle was there within 5 minutes. We were dropped off very close to our airline, which was an unusual one, and not clearly marked. At pick up, we called with our ticket number when we arrived at the correct spot outside with our luggage, and although were told our car would be waiting, it wasn't, but it only took a few minutes for one of the attendants to retrieve the car and send us on our way. The price was excellent, and service was pretty darn good!
