| Overall Rating (Based on 316 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.7 |
| Lot Condition | 4.5 |
| Ease to find | 4.8 |
| Adherence to Cost | 4.9 |
| Adherence to Schedule | 4.6 |
Posted On April 05, 2017
The parking lot is very close to the airport, which is convenient. The shuttle driver was very good to help with all my luggage getting on and off the shuttle. The only reason I knocked the rating down to a 4 was because my 5-year-old grandson and I had to sit for an hour waiting on the shuttle to pick us up after our return flight. This was at 9:45 in the evening and it is not easy to keep a 5-year-old from becoming restless for that length of time, especially when they are tired.
Posted On October 31, 2016
First time using the parking. The customer service rep forgot to give my license back to me. I got to airpot to check in and realized I didn't have it. Called the hotel and no one answered only to find out that the phone lines were down. Had to call airport taxi to get back to hotel to get ID. Hotel paid for taxi and shuttle took me back to airport only minutes to jet through security. Otherwise, good parking spot and no issues when I returned. I will use again, I will just make sure I get my license before I leave! Book2park response: Thank you for the time spent on writing your review and letting us know how your experience was. We will be communicating with the Ramada Inn BHM's upper management to ensure that they always provide good customer service and avoid this from happening again.