First time using the parking. The customer service rep forgot to give my license back to me. I got to airpot to check in and realized I didn't have it. Called the hotel and no one answered only to find out that the phone lines were down. Had to call airport taxi to get back to hotel to get ID. Hotel paid for taxi and shuttle took me back to airport only minutes to jet through security. Otherwise, good parking spot and no issues when I returned. I will use again, I will just make sure I get my license before I leave! Book2park response: Thank you for the time spent on writing your review and letting us know how your experience was. We will be communicating with the Ramada Inn BHM's upper management to ensure that they always provide good customer service and avoid this from happening again.