The parking lot is very close to the airport, which is convenient. The shuttle driver was very good to help with all my luggage getting on and off the shuttle. The only reason I knocked the rating down to a 4 was because my 5-year-old grandson and I had to sit for an hour waiting on the shuttle to pick us up after our return flight. This was at 9:45 in the evening and it is not easy to keep a 5-year-old from becoming restless for that length of time, especially when they are tired.