The phone staff for booking and the hotel staff upon arrival were very nice and answered all of our questions. We arrived a bit early for the shuttle to allow time for parking and were welcomed to sit in the lobby. The drivers were friendly and helped us with our baggage. We called when we got to baggage claim and were told the driver would be there in 10 minutes and that he would be alerted to our arrival. The timing was perfect for us. We would definitely use your services again!