This experience with Aloft Baltimore was the best I've ever had with at least 15 or so other parking/hotel shuttle services. Not only were they prompt for a 4:30 AM departure, but more efficient for the return pick up. I called the designated telephone number and was put directly in touch with the driver, and not the receptionist at the front desk. When the driver requested my pickup location once I arrived outside, I had to call him back as I was still inside the airport. Anticipating that I would call him back shortly to give him my location (rather than meet at a specific location that may require you to walk a distance) the driver was already enroute to the airport. After giving the driver my exact number location, less than a minute wait, here comes my shuttle driver. BEST SERVICE EVER. My vehicle as I left it. Compare that to the more than 1 hour wait for the Westin Hotel back in January. A no-brainer for my next flight from BWI.