|Ease to find|
|Adherence to Cost|
|Adherence to Schedule|
Parking was very easy but hotel's receptionist was terrible. Had to wait a long time for someone to come out from back room during check in and phone call for pickup rang for almost 15 minutes before receptionist answered.
Good experience with the hotel staff, the actual shuttle and the driver- only had to wait about 10 minutes for our airport pickup and that was at 1:15 am on New Yearï¿½s Day. We were a little nervous to leave our car there when we pulled in because there was a sports car in the lot with its tires missing and lug nuts all over the ground but our car was fine when we returned.
Not far from airport, good timings..
The shuttle service is slow.
This is my second time using Book 2 Park & it was another great experience. Our shuttle driver was awesome and took us to our vehicle and put the bags in the trunk. EXCELLENT drivers for the BWI Westin & BWI Sheraton! Superb customer service
This was a 1st experience parking with Book2Park at the BWI Westin Hotel for our vacation. The staff inside was friendly and helpful filling out the quick paperwork. The process was seamless and the cost was very reasonable! Our shuttle drivers were very friendly and helpful with our luggage as well. They asked us about our trip going & how it was upon returning. I would definitely recommend this service to others! Oh & after baggage claim we placed 1 call to them letting them know that we were ready for pickup, they told us which door to stand at & they arrived promptly-with a smile! Very happy that our vehicles were just as we had left them. ???????? Keep up the great work everyone! ???????? We really appreciate you!
The service is very easy to use, and the cost is much better than parking on airport property. We also decided to stay the night of our return flight, as we were getting in very late. The room was lovely and roomy; we slept very well. We will definitely use this service again!
Parked my car for 1 week. The price was very fare, and my car was safe. Shuttle to and from the airport was quick and convenient. Thanks!
We used the Westin facility in early June and was disappointed with the service level we received. The desk staff was swamped with a wedding group that day and for that reason we seemed to be outsiders instead of paying customers hoping to get a parking space and shuttle ride to the airport to get our plane. The service was slow and caused us to have to rush to get through the airport and security. That being said, I had already paid for our parking for our August trip and everything went fine. 1 time out of 2. I am rating this last trip this time.