was easy to book and get parking. The only issue I had was that I did not know I needed to go to front desk of hotel to get a key to let me out of parking lot. maybe y'all could clarify that in your instructions...also, your instructions say that the shuttle was available on demand-think y'all need to update it to reflect every half hour that the hotel actually runs, and that user needs to call hotel to get back to parking lot from airport.