My out going experience was fine, it was on my return trip from the airport trying to get back to the hotel where I book2park. I called the hotel to let them know I was at the airport, I was introduced to go to the 3rd level at door#3. We waited for over 30 minutes. Finally we see the shuttle, it never stopped!! I called the hotel and the hotel host called the driver and asked the driver to return and pick us up, they didn't return!! Then I was told to catch a cab and the hotel would pay for it. The hotel honored there word!