Using a parking area you are unfamiliar with can be daunting but our experience with this lot and Book 2 Park was excellent. The staff at the Comfort Inn answered all of my questions and were reassuring. Book 2 Park was very quick to respond when we realized we needed to add some time to the reservation. The shuttle was prompt and the driver was so kind and considerate. He dropped us off and picked me up quickly from the airport. Even made sure I was dropped at my car at the end of my trip. I didn't even have to ask. A+ experience!