Very easy to use and we had no problems. You need to make sure you print out the correct parking confirmation that shows the "Pay to Lot - $0.00" or the hotel will give you a problem. I had the correct receipt and it was super easy and quick with absolutely no problems. The lady next to me did not have the correct receipt and she was having a lot of problems from the hotel. Also, we did not have any problems with the ticket not opening the exit gate as some reviews have stated. Maybe it has to do with how you scan the ticket. I am very happy with the whole process and would not hesitate to use it again.