Great experience! Safe covered parking that protected my car from snow and ice while we were away. Wonderful shuttle service to and from. Just make sure to keep your entering ticket and receipt from Book2Park when you exit the garage. You need to stop at the front desk and show both to have your ticket validated before going to pick up your car. The woman at the desk, with an attitude, tried to make us pay again as she said the receipt from Book2Park didn't show we paid. I proceeded to make it clear. Another person forgot to stop at the desk to get the ticket validated and had to go back up to the desk. Pay attention to directions and its not difficult. Would definitely use this service again!!