I like the site and larger branch off book2park. The ease of reserving a parking spot, comparing prices and information provided about pick up times was really helpful. But unfortunately the actual establishment, Comfort Inn, was less than impressive. The staff seemed bothered when I initially arrived and had a few questions about where to park my vehicle. And on the return at the airport the driver left even though I was waving my hand around like a mad woman for him to wait. Then when I called the hotel the gentleman just told me I had to wait about 30mins for the next pick up. And finally when I did get back to the hotel the driver dropped me off in front of the hotel leaving me to drag my heavy bags across the gravel lot to my car. All in all nice price, but staff needs to work on customer service skills.