This was my first experience with this lot. I had a long wait to check in, there were only two staff members and they were both busy with car rental customers. Once a staff member did check me in, it went fast, and the shuttle was waiting for me. I was using the valet. On my return, the shuttle was there as soon as I got to the correct location. I had not been able to reach the lot with my information to have my car ready. However, the shuttle car notified the lot and my car was ready as soon as I arrived. Shuttle is clean and comfortable, and it's a quick ride to the airport.