That was my first time using this parking and I have to say it was great! I didn't have any troubles finding the hotel, just put in the address in the GPS and was able to find it. The employee that was working that day was polite and helpful and answered my questions. Upon arrival I called the hotel to request a shuttle, spoke with a different employee who was also nice and helpful and the shuttle came and got us 15 min later. Overall would recommend and would use again!