The experience was great! I booked the parking spot online at a hotel other than where we stayed for the nigh, and when we arrived at the hotel to park and wait for the shuttle the Aloft staff were great about welcoming us in to relax while we wait. The shuttle left on time, and when we got back 4 days later there was soon a shuttle at the airport to take us back to the hotel where we had parked. All staff involved were helpful and friendly!