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Very good service. shuttles to and from airport were earlier than scheduled. I will use you again. 5
Thank you for your help during this time everyone was very helpful & friendly...I have recommended the airport parking to my friends!!
The parking reservation booking was easy. The only thing, there was no one at the help desk when I got there, i was told that I will need to check in with them. This created confusion and I ended up wasting 15 minutes, I called the customer service line who then said I can just leave my car in the garage and leave. When coming back the crowne plaza airport shuttle driver helped me get my car out, really appreciated his help since there was no attendant after an exhausting long journey. Otherwise, the experience was seamless , highly recommend!
A value service - exactly as advertised. Close to airport, shuttle on time, Will use your service again
I'm so glad that I chose this option over parking at the airport. This was my second time using a hotel to park, but my first time parking at this hotel. When we got to the hotel around 5am the attendant told me and the other person parking that the lot was not opened yet, so we could park in the hotel parking lot. At first I didn't like it because the reason that I chose this hotel was because there was a closed parking nearby, but my husband and I decided to leave the car in the hotel, as there did not seem to have another choice. In the end it worked out better and we were glad it did not snow (which was the only reason that I wanted a covered parking to begin with). The van took us to the airport without any problems and we were happy with the service. On our way back we went straight to the shuttle line and looked for 2H, which is where their van comes to pick up customers. Their website stated that the van runs every 15 and 45 minutes. We got to the designated spot by 3:10pm and the van was already there, so there was no waiting. The van waited until about 3:17pm and left to the hotel. We just had one little incident when the door almost hit my daughter's face, as the driver opened the door and didn't hold it very well. Due to the wind, the door just flew opened and it almost hit her face. I guess it was just a mishap on the driver's part, but thank God nothing happened. After that we got our car and drove back home. Overall, parking at this hotel was a great decision and very smooth transaction. I would definitely do it again, as I was very happy and it saved us some money. Plus, we didn't have any issues waiting for the van, etc, but granted we got the van during business hours on our way back. The only thing that I would advise people that are definitely looking for coverage parking, etc, is that it may not be an option if you go off business hours, as it was our case, as we got to the hotel at 5am and the garage only opened at 6am. Like I said, I didn't question the attendant when we initially parked, but he made it seem that it was not an option and we had to park at the hotel. I would definitely park here again as it saves money and it's a lot easier than taking the shuttle to the airport parking.
We were to have garage parking. When we arrived no one was at the garage to allow us to enter. We then went to Crowne Plaza where we ever told that the garage attendant called in sick. We then had to park outside at the hotel. The shuttle was ok.
The experience was pretty easy and convenient with one exception. I thought I would have covered parking.
There are 2 locations the Kohl�s lot (covered) and the Crowne Plaza lot (some covered but not all) within 100 yds. That�s confusing but both do the job. We�ve done both now. Prefer the CP lot. Covered means you don�t have to scrape snow/ice. Service to from airport is quick and fast. Easy access to and from Dulles Access road.
Overall service is good. You have to be careful since you need to park at the second level of the Hotel parking Garage instead of parking garage indicated in the instructions. Spare more time to anticipate it.
Everything went perfectly and didn't have to wait long for the shuttle at Dulles, always a plus!
.JPG "Herndon Park & Travel- Covered Garage (Crowne Plaza IAD)")
