Location, price, and convenience were all great. The lot felt secure and out of the way of unrelated traffic. Shuttle drop off was courteous, quick, and comfortable. Pick up was a small problem. They ask you to call when you arrive to request the shuttle and let them know which door between 9 and 11 that you�re standing at. The desk person said she didn�t need to arrange anything further, but that I had to walk from door 9 to door 11 and the shuttle driver would wait for me. Well, despite my call and following instructions, he drove right by me, did not wait at all, and left. I and several others had to wait for the next shuttle. We all just fit. So this burdened the next driver, but he did his job well and got us back to the hotel. All I ask is that if you have instructions and follow them, the driver does the same, is in proper communication with the hotel, and waits for people who call. He probably only needed to wait less than a minute for me to walk from door 9 to 11, and he should have been instructed by the hotel to do so, given that he appeared to have no other people to pick up. Otherwise this was a great parking experience.