4 stars because the tall front desk attendant made me fill out paperwork when I arrived that said exactly what the reciepts I handed him said. What a waste of time when you are trying to get to the airport. It felt like it was probably his job and he was asking me to do it for him. The shuttle drivers were friendly. I was very impressed with the stocky African American driver that picked me up from the airport who gave me directions to bypass some traffic for my drive home. My car seems to be fine.