Overall my experience was very good. Upon my arrival, the young man behind the counter was very pleasant and informative. The driver came, help us with our bags, and dropped us off right on time. My only complaint was when we got back and I called for pick up, the young lady on the phone was giggling a lot about something. We had to wait 25-30 for the driver to pick us up, however it was a very rainy night. But again, the driver was VERY helpful!