Book to Park was easy to navigate and the booking itself easy. Mapquest directions took me to the wrong location --- down a dead-end dirt road in the area ! Had to stop for directions. Omni personnel were friendly and fast. Bathrooms were clean. Phone contact was prompt, courteous, an informative. After 12 hours of travel (and 2 more to go) I was VERY UNHAPPY TO WAIT 30+ minutes for the shuttle to arrive for pick-up @ the airport. Especially, when I was told numerous times the shuttle ran every 15 minutes and other companies arrived/departed in less than 15 minutes ! I would, however, give you a second chance to earn my business.