Customer Review

My husband and I parked our vehicle at the Doubletree by Hilton BWI near the Baltimore Washington International Airport from 6/21/25 to 6/28/25. We had a very helpful, considerate, and patient shuttle bus driver on 6/21/25. A lady on the shuttle bus thought that she had left a document at the front desk. The driver offered to go inside and retrieve it. It wasn't there after all. So the woman realized that she must have left it in her car. She told the driver that he could go ahead and she would take the next shuttle. The driver asked the other people on the bus if we minded waiting for her to check her car. Everyone was supportive of waiting, and she retrieved the document. The issue was resolved quickly, and everyone was happy. On 6/28/25, our driver was very professional and engaging. He picked us up at the designated location, that was printed on the card that I was given the day of departure. He arrived in a timely manner, after my phone call to the Doubletree by Hilton. He discussed sports with my husband on the way from the airport to the hotel. Our car was in the same condition, as it was on the day we left it. I highly recommend parking at the Doubletree by Hilton near BWI International Airport. It's very close to the airport, and both of the drivers were polite, helpful, and considerate.