It was generally a smooth experience. One problem with checking in: The hotel required additional paperwork when I was checking in. This requirement should have been communicated to me in advance. A problem with pick-up at the airport: The hotel didn't make it clear that the traveler, after arriving at the airport, needs to call the hotel to request a pickup. Also, the hotel should have informed the traveler before hand that travelers will be picked up at the departure level and specific doors.