I didn�t know what to expect but was very happy with the service. Just for future make sure to give yourself a little extra time to fill out a form about your car make and model and tag and dates of arrival departure. I feel that could have been handled when you reserve your spot so all you have to do is show your reservation and get your tag. The drivers were great and I like the fact that you call them after getting your luggage and you meet them at door 1 second curb. It was very convenient from baggage claim and it only took the driver 7-8 minutes to pick me up. Great turn around time. Highly recommend!