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|Adherence to Cost|
|Adherence to Schedule|
Shuttle driver is very personable. **One note: Please listen carefully to the outgoing message about the place to wait for the shuttle to pick you at Hobby Airport. I listened for only part of the message, which said section 3. I waited and the shuttle driver waited, and we were both in section 3, but I should have listened to the part about the LAST section of 3!!!
Service was fine, and rates were great. Shuttle vehicle left some to be desired. Driver very friendly
The check-in was very easy. Lot attendant was friendly and courteous. Speedy shuttle pick-up both ways. The driver was so friendly and really enjoyed talking with him. Good value!
I had previously had a poor experience with Book2park when solo travelling at midnight, but this time, they have made changes to their system and have redeemed themselves with their new service and procedures.
Great driver! Very nice man. But the van really looks trashy, time to spring for a new one.
Overall I was really happy! The man who shuttled me had a great personality which was calming as I had started my trip feeling stressed not due to the parking service at all. The women at the front desk was very kind as well; most of all, my car was as I left it, no scratches or dents and the speed and ease at which I was dropped off and picked up went smoothly. Although it wasn't there responsiblity, a brand new bottle of carpet cleaner that I had left at the front desk fearing it could explode in my car, was lost or taken. I will be extra impressed if they find it and mail it to me.????
Parking was convenient to Hobby Apt.. Hotel desk support was excellent. We had to extend our trip by two weeks and had absolutely no problem extending our reservation with B2P or with the hotel. Have used B2P and Hobby Airport Inn repeatedly and will again.