| Overall Rating (Based on 204 reviews) |
4.7 |
| Shuttle Speed | 4.6 |
| Attendant Service | 4.8 |
| Lot Condition | 4.8 |
| Ease to find | 4.8 |
| Adherence to Cost | 4.9 |
| Adherence to Schedule | 4.6 |
Posted On October 31, 2017
Low price and very close to airport but very slow. I waited 18 minutes for a shuttle to pick me up from the airport. The checkin and checkout procedure is inefficient. I had to wait in line with the people checking in to the hotel (2 people when I dropped my car off and 3 people when I picked my car up). I had to fill out a log sheet with information about me and my car during checkin (why is this necessary with an online reservation???). I would plan on spending at least 10 minutes at the hotel during the checkin process and another 10 minutes during the checkout process, in addition to waiting for the single shuttle making a round trip between terminals A-F and the hotel. Why do I have to wait in line at the hotel reception at all? This process needs to get fixed - the extra wait time is just not worth the cost savings.
Posted On October 30, 2017
On our return, the driver verified our parking reservation which allowed him to give us a parking key to leave the lot without going to the front desk. This service was awesome. He let us know that not all drivers do this. I think it would be great to make it standard and eliminate the need for going to the front desk, especially when there are a lot of people checking into the hotel.
Posted On October 02, 2017
Excellent site. This is the cheapest prices we have ever found. This is our 4 th time using the service at Doubletree. Everything goes very smoothly. With their frequent trips back and forth to the airport the wait time is minimal. We will definitely use them again
