I must tell you this time our experience with Microtel was exceptional. upon arrival, the driver immediately loaded our luggage and assisted my mom into the van. we left within 5 minutes. On our return, I made the call to the hotel and the driver was there within 2 minutes. He was very courtious and assistive with my mom, and took care of the luggage. we shaved off a good half hour of our travel time home. Exceptional service. Thank you Microtel. I truly appreciate it. It is very hard to take care of my mom by myself as well as to make her happy and you all did just that.