Found the hotel but got there as the 5:30am shuttle was about to leave. Since we had to park, unload, and confirm we were ok, we missed it. The 6am shuttle driver did not arrive to driver until 6:05 am. Although we got to the airpark ok, would have been nice to depart at 6am rather than 6:10. For that I give a 3. The website mentions pick up on return at the terminal at doors 5 or 9, but I guess due to construction, that's moved to 3 or 4. Is that a website or hotel issue to alert patrons to changes? Price was EXCELLENT!!! For that I give a 5 for an overall a 4.