Very pleased overall with Omni Parking over than having a little difficulty upon return. I texted my claim #, but received message it hadn't been received. That happened 2 more times. When I called the phone #, there was no answer (I tried 3 times.) However, within 15 minutes of my first text, the van was there to pick me up and my car was ready. Make sure you keep the email - If I hadnt , I would have been charged a higher rate.