Most of my experience was good. Everything went OK on the outbound experience from checking in and parking to the trip to the airport. However, on the return, we waited outside for an hour for our pickup at the airport. During that time we made three separate calls to the office. The driver said he was not informed until the last call and knew nothing of the first two. He also said there is only one van and driver for transport both to and from the airport which caused some part of the delay when he did come. I see this lack of transport resources and poor performance by the dispatching staff as potential problems in the future. I will give it one more try, although my wife says she has had enough (similar pickup problem, although not as severe, on an earlier trip.)