This was our first time and it was excellent!! We gave our keys to have it valet parked and were on the shuttle headed to the airport within 20 minutes. On the return, I texted the number with my claim ticket number as soon as the plane touched down. We went to baggge claim, collected our bags, went outside and the shuttle pulled up 2 minutes later. Our car was out and ready to go when we arrived. It was a great experience.