I agree with many of the previous reviews. I read them before I decided to purchase and park, and they are pretty accurate. The place seemed a bit questionable when we drove up, but ultimately my car was safe when we returned. Service was quick and the customer service representative was excellent. Our driver was awesome. The shuttle was there when we arrived. The ride to the airport is less than 5 minutes. (It's right across the street from The Parking Spot). We only had to wait about 5-10 minutes to be picked up on our return trip. I will definitely continue to use this service in the future.