I was glad to have found this lot and rate in D.C. It was completely reasonable-fat better than my other options. It was easy to find and to park, and the customer service was great. I was supposedly to stay several days longer but my plans changed and I came backed early. I emailed to let them know of the change and I received concrienarion of the change and my new receipt within hours. The only reason I didn't give it 5 stars was because the wait at the airport to return to the hotel seemed like forever. Other hotel shuttles came several times in the interim while I waited. This was a minor inconvenience since I had nowhere else to be.