We just came back from a two weeks trip, the parking garage is easy to find and if you follow the instruction provided by the website you won't have any problem. My only complain is there is nothing on the website or the email saying where to park in the garage so we just assume we can park anywhere! Other than that the shuttle was very on time we left right on :45! The driver was very courteous and showed us where to wait for the shuttle when we need to get back to the hotel. When we got back from our trip the shuttle came right on time on the top of the hour we didn't even call the hotel and getting the exiting ticket was easy, we just showed the book2park email to the front desk! I would definitely use this service and this parking spot next time I'm going for a long trip.