The receptionist bent over backwards to assist me when my memory failed and I forgot to lock my car. I called Microtel from the airport. Of course, I was frantic when I remembered that I had failed to lock my truck. Akira, host at the front desk, said she had me covered then braved the driving rain to find my car to secure my locks. I was able to continue on my way without having to back track to deal with that unfortunate mistake. Microtel is blessed to have agents like Akira that support visitors with such excellent customer service.