Great experience. Including a free breakfast while you await the next shuttle is great. Driver was prompt and courteous and delivered me to BWI with no problems. After receiving my luggage upon my return, I called and the van arrived in about 30 minutes. It was raining and many flights were delayed and traffic around the airport was heavy, this might account for the delay. The vans are high, and the use of the step stool neatly stored in the back of the van would have been appreciated after a cross country flight. In general, it is still a good bang for the buck@