My 1st time using this company. Very close to the Port of Miami. There was a bit of confusion with the address not matching when going in, plus person at entry didn�t speak English so couldn�t really answer an initial question. Regardless everything went smoothly. They organized the guest into which ship they are cruising per van. Returning on Pick up day was easy they pulled up & I didn�t have to wait. Our driver was wonderful, helping with my mobility scooter along with my baggage. I will use them again when I cruise next month (I usally cruise from Ft Lauderdale)